000			04360nam a2200289uu 4500
001			1374
003			OSt
005			20190211154045.0
008			001020s1996 xx ||||g| |0|| 0 eng d
090			_a2.11 _bS7925m
100	1		_aSTANTON, Nicky _910313
245	1	0	_aMastering communication
250			_a3 ed
260			_aLondon : _bMacmillan, _c1996
300			_a409 p.
505	8	0	_tThe processes of communication _tThe objectives of communication _tThe meaning of words _tNon-verbal communication _tThe context or situation _tBarriers to communication _tWhy?Who?Where?When?What?How? _tPlanning the message _tBasic speaking skills _tQualities to aim for when speaking _tListening _tListening - the neglected skill _tReasons for improving listening _tAre you a good listener? _tTen aids to good listening _tNon-verbal communication _tMetacommunication and paralanguage _tThe language of silence _tThe language of time _tBody language or kinesics _tConflict between verbal and non-verbal communication _tTalking on the telephone _tTelephone problems _tBasic telephone rules _tSwitchboard operators _tMaking a call _tGathering information by telephone _tAnswering the telephone _tVoicemail _tInterviewing _tInterviewwing weaknesses _tWhat is an interview? _tThe purposes of the interview _tTypes of interview information _tHow to plan an interview _tStructuring the interview _tHow to question and probe _tBeing interviewed for a job _tPreparing - the organisation _tPreparing - know yourself _tAt the interview _tTips to remember _tCommunicating in groups _tAdvantages of groups _tDisadvantages of groups _tFactors affecting group effectiveness _tRunning and taking part in meetings _tChairing meetings _tDecision-making methods _tResponsibilities of participants _tThe agenda _tThe minutes _tVideoconferencing and audioconferencing _tFormal procedure _tGiving a talk _tTechniques of public speaking _tPreparation _tDeveloping the material _tOpening the talk _tClosing the talk _tVisual aids _tUse of notes _tPractising the talk _tRoom and platform layout _tDelivery of the talk _tUsing visual aids _tGeneral principles _tWhiteboards _tFlip charts _tBuild-up visuals _tPhysical objects _tModels and experiments _tOverhead projector _tSlide projector _tVideos _tClosed circuit television and video _tPoints to remember about visual aids _tSources of advice, video hire and materials _tFaster reading _tHow do you read? _tThe physical process of reading _tWays of increasing your vocabulary _tBetter reading _tDetermine reading priorities _tScanning _tSkimming _tSQ3R method or reading _tWriting business letters _tWhy good letter-writing matters _tSending a fax _tPlanning a letter _tLayoua and style _tThe structure of a letter _tDictating _tApplying for a job _tWhat sort of job do you want? _tWhat is available and what are they looking for? _tThe application itself _tWriting reports _tWhat is a report? _tTypes of report _tEssentials of a good report _tWhat is the purpose of the report? _tFundamental structure _tFormat, lay-out, headings and numering _tLong formal reports _tHouse style _tHow to get started _tSetting your objective _tReserching and assembling the material _tOrganising the material and planning the report _tWriting the first draft _tEditing the report _tProducing the report _tOther writing tasks _tNotes and e-mails _tMemos _tPostcards and reply cards _tFax and telex messages _tDesigning forms and questionnaires _tVisual communication _tWhen to use charts and graphs _tPresentation of statistical data _tPresenting continuous information _tPresenting discrete or non-continuous information _tPresenting non-statistical information effectively _tGetting to grips with grammar _tWhy does grammar matter? _tWhat is grammar? _tHow good is your english? _tThe parts of speech in brief _tThe framework of english _tThe architecture of the sentence _tCommon problems with english _tSubject-verb agreement _tProblems with verbs _tProblems with adjectives _tProblems with adverbs _tProblems with pronouns _tProblems with prepositions and conjunctions _tProblems with ellipsis _tProblems with negatives _tRevision of grammar
650		4	_aAutodesenvolvimento _912079
650		4	_aComunicação _911947
650		4	_aComunicação Interpessoal _912961
650		4	_aEntrevista _913167
650		4	_aTeleconferência _912206
650		4	_aMeio de Comunicação _912880
650		4	_aReunião _912135
942			_cG
998			_a20001020 _bMaria _cMaria do Carmo
998			_a20160809 _b1005^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c1560 _d1560
041			_aeng