000			01775naa a2200229uu 4500
001			6041712555421
003			OSt
005			20190211161034.0
008			060417s2006 xx ||||gr |0|| 0 eng d
100	1		_aFASSOULA, E. D. _924631
245	1	0	_aReverse logistics as a means of reducing the cost of quality
260			_aUK : _bRoutledge, _cJuly 2005
520	3		_aReverse logistics management addresses a number of processes that have a direct or indirect impact to cost of quality. The development and implementation of a diagnostic tool to fully identify and measure this impact can indicate the way improvement of reverse logistics management may lead to final cost reduction through reduction of cost of quality. Internal reverse logistics management is also taken under consideration. The mechanism of the diagnostic tool is process oriented and provides cost functions for selected processes. An assessment procedure follows for goal setting and action planning. The existence of a quality management system is a prerequisite for the implementation of the tool. Additionally, there are specific arrangements to increase the effectiveness of the tool and to facilitate its compatibility with the special characteristics of the organization. The implementation of the tool can benefit organizations in a number of ways, all of which contribute to competitiveness increase.
650		4	_aCost of quality _917800
650		4	_aReverse logistics management _924632
650		4	_aQuality management system _924633
650		4	_aCost parameters _924634
773	0	8	_tTotal Quality Management & Business Excellence _g16, 5, p. 631 - 643 _dUK : Routledge, July 2005 _xISSN 1478-3363 _w
942			_cS
998			_a20060417 _b1255^b _cNatália
998			_a20081212 _b1025^b _cZailton
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c15604 _d15604
041			_aeng