000			01875naa a2200217uu 4500
001			6041713575121
003			OSt
005			20190211161036.0
008			060417s2006 xx ||||gr |0|| 0 eng d
100	1		_aTUCK, Cheah Eng _924650
245	1	0	_aA quality award and stock market reaction : _bEvidence from Malaysia
260			_aUK : _bRoutledge, _cAugust 2005
520	3		_aThe Prime Minister's Quality Award (PMQA) is the most prestigious award in recognition of a company's effort towards organizational excellence. The intention is to create awareness among the business community on the importance of implementing a quality improvement programme in the company and to use recipient companies listed on the Bursa Malaysia. It was found in this study that the stock market is semi-strong efficient and the announcement did not bring the intended effect of creating statistically abnormal returns. After adjusting for thin trading, it was discovered that the traditional production-based company under-performed the market index while the service-based company, however, outperformed the market index. It is argued and widely understood by investors that a production-based company ought to have in place a proper quality control mechanism and further investment to impress the business community is rather futile. On the other hand, for the service-oriented company, expectations of customers are diverse and difficult to gauge. Therefore, any service provider wishing to improve the quality of their services is very welcome.
650		4	_aQuality award _924651
650		4	_aStock market reaction _924652
650		4	_aEvent study _924653
650		4	_aEfficient market hypothesis _924654
773	0	8	_tTotal Quality Management & Business Excellence _g16, 6, p. 681 - 691 _dUK : Routledge, August 2005 _xISSN 1478-3363 _w
942			_cS
998			_a20060417 _b1357^b _cNatália
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c15608 _d15608
041			_aeng