000			01631naa a2200229uu 4500
001			6041716001721
003			OSt
005			20190211161043.0
008			060417s2006 xx ||||gr |0|| 0 eng d
100	1		_aFREIESLEBEN, Johannes _924723
245	1	0	_aThe economic effects of quality improvement
260			_aUK : _bRoutledge, _cSeptember 2005
520	3		_aQuality management professionals and researchers have long emphasized the financial benefits of quality improvement, yet so far a comprehensive economic rationale was missing. This can best be understood by the field's preoccupation with studies on quality costs. Costs are an important part of an economic assessment, but they only have limited value for a company in determining an optimal quality level. This is because profit maximization, and not cost minimization, is the prime goal of businesses. This paper will therefore focus on two things: the well-established empirical base of cost of quality studies shall be complemented with a general cost logic, and the importance of a profit perspective on quality improvement shall be highlighted by examining the revenue side of the profit equation. By combining the two developed arguments, the profit case for quality improvement shall be made.
650		4	_aCosts of poor quality _924724
650		4	_aQuality improvement _924725
650		4	_aPrice _924726
650		4	_aQuality investments _924727
650		4	_aProfitability _924728
773	0	8	_tTotal Quality Management & Business Excellence _g16, 7, p. 915 - 922 _dUK : Routledge, September 2005 _xISSN 1478-3363 _w
942			_cS
998			_a20060417 _b1600^b _cNatália
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c15626 _d15626
041			_aeng