000			01595naa a2200169uu 4500
001			6041716302221
003			OSt
005			20190211161045.0
008			060417s2006 xx ||||gr |0|| 0 eng d
100	1		_aBENDELL, Tony _924740
245	1	0	_aStructuring business process improvement methodologies
260			_aUK : _bRoutledge, _cOctober- November 2005
520	3		_aBusiness Process Improvement has remained a key area of organizational development and change. Whilst the individual approaches share common features and sometimes claim to include each other, there is no generally accepted or coherent map/topology of these initiatives or of the selection criterion for an organization to choose between them or structure an individual approach. In this paper we review the strengths and weaknesses of the Six Sigma, Lean and other main approaches and identify common and distinct features and topology. Criteria for selection of approach and the design of individual organizational programmes are discussed. A decision path is developed for organizational selection and timing of initiatives and elements. This paper is based upon the author's extensive consultancy and training experience with diverse business process improvement programmes, including specific experience in the Gulf Region and Europe, as well as theoretical development of his previous published work.
773	0	8	_tTotal Quality Management & Business Excellence _g16, 8-9, p. 969 - 978 _dUK : Routledge, October- November 2005 _xISSN 1478-3363 _w
942			_cS
998			_a20060417 _b1630^b _cNatália
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c15630 _d15630
041			_aeng