000			01929naa a2200253uu 4500
001			6082414150221
003			OSt
005			20190211161139.0
008			060824s2006 xx ||||gr |0|| 0 eng d
100	1		_aMASTRACCI, Sharon H. _927475
245	1	0	_aAppraising Emotion Work : _bDetermining Whether Emotional Labor Is Valued in Government Jobs
260			_aThousand Oaks, CA : _bSage Publications, _cJune 2006
520	3		_aIn an era when greater responsiveness is required of government workers, the authors test whether there is a blind spot in employee performance appraisals that prevents rewarding the most effective workers. Emotional labor—work that is relational and involves the manipulation and expression of emotions—is labor intensive and is required of many public service workers if they are to perform their jobs well. The authors hypothesize that rationality, or "left brain" work, remains privileged whereas relational work remains marginalized and unrewarded. To investigate whether there is a disconnect between the required performance of emotional labor and annual appraisals that acknowledge its performance, the authors review appraisal instruments used by public agencies in Illinois. Results confirm that 86% of the instruments identify the performance of emotion work at only a perfunctory level or lower. The lack of acknowledgement renders such labor invisible and contributes to depressed wages of those whose jobs require it.
650		4	_aTrabalho Emocional _927476
650		4	_aAvaliação de Desempenho _913866
650		4	_aDiferenças de Gênero _927477
650		4	_aSalário _911971
700	1		_aNEWMAN, Meredith A. _927478
700	1		_94474 _a Guy, Mary E.
773	0	8	_tThe American Review of Public Administration _g36, 2, p. 123-138 _dThousand Oaks, CA : Sage Publications, June 2006 _xISSN 0275-0740 _w
942			_cS
998			_a20060824 _b1415^b _cNatália
998			_a20140826 _b1321^b _ckarina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c19136 _d19136
041			_aeng