| 000 | 01390naa a2200181uu 4500 | ||
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| 001 | 6111316404621 | ||
| 003 | OSt | ||
| 005 | 20190211161331.0 | ||
| 008 | 061113s1999 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aSOSS, Joe _928107 |
|
| 245 | 1 | 0 |
_aWelfare application encounters : _bsubordination, satisfaction, and the puzzle of client evaluations |
| 260 |
_aThousand Oaks : _bSAGE, _cMarch 1999 |
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| 520 | 3 | _aBased on interviews with clients in two welfare programs, this article explores three questions regarding application encounters: (a) What criteria do applicants use to evaluate the treatment they receive? (b) How do application experiences affect individualsÂ’ expectations of the status that they will occupy as clients? and (c) How do program designs influence these evaluations and expectations? The analysis sheds new light on a longstanding tension between observation research, which suggests that clients are subordinated in welfare encounters, and survey research, which suggests that clients are satisfied with the treatment they receive. The program comparison also offers a basis for reflecting on recent critiques of the dual U.S. welfare system | |
| 773 | 0 | 8 |
_tAdministration & Society _g31, 1, p. 50-94 _dThousand Oaks : SAGE, March 1999 _xISSN 00953997 _w |
| 942 | _cS | ||
| 998 |
_a20061113 _b1640^b _cNatália |
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| 998 |
_a20100805 _b1558^b _cCarolina |
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| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c19776 _d19776 |
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| 041 | _aeng | ||