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| 001 | 6111316432621 | ||
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| 005 | 20190211161331.0 | ||
| 008 | 061113s1999 xx ||||gr |0|| 0 eng d | ||
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_aHIRSCHMANN, David _94830 |
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| 245 | 1 | 0 |
_a"Customer service" in the United States Agency for international development : _ban example of designing a democracy program in Bangladesh |
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_aThousand Oaks : _bSAGE, _cMarch 1999 |
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| 520 | 3 | _aThe article assesses the experience of the U.S. Agency for International Development in Bangladesh (USAID/B) in its customer-focused design of a democracy program. It applies to the initiative criticisms of the principles of customer orientation in the public sector, most notably that it marginalizes citizenship, underestimates complexity, and leads to policy incoherence. The article observes that USAID/B effectively managed to sustain an effort to solicit, resolicit, and keep an eye on peoples/customers needs. The critical literature nevertheless has relevance in explaining some present limitations but more so potential problems of retaining a focus on customers. In the face of competing interests of stakeholders far more powerful than its customers (defined as "the poor and disadvantaged" of Bangladesh), USAID/Bs determination to persevere will be seriously tested | |
| 773 | 0 | 8 |
_tAdministration & Society _g31, 1, p. 95-119 _dThousand Oaks : SAGE, March 1999 _xISSN 00953997 _w |
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_a20061113 _b1643^b _cNatália |
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_a20100805 _b1558^b _cCarolina |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c19777 _d19777 |
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| 041 | _aeng | ||