| 000 | 00681naa a2200169uu 4500 | ||
|---|---|---|---|
| 001 | 6112215504423 | ||
| 003 | OSt | ||
| 005 | 20190211161420.0 | ||
| 008 | 061122s2006 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aFREI, Frances X _928392 |
|
| 245 | 1 | 0 | _aBreaking the trade-off between efficiency and service |
| 260 |
_aBoston : _bHarvard University-Graduate School of Business Administration, _cNovember 2006 |
||
| 773 | 0 | 8 |
_tHarvard Business Review _g84, 11, p. 93-105 _dBoston : Harvard University-Graduate School of Business Administration, November 2006 _xISSN 0017-8012 _w |
| 942 | _cS | ||
| 998 |
_a20061122 _b1550^b _cCarolina |
||
| 998 |
_a20070122 _b1116^b _cZailton |
||
| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c19952 _d19952 |
||
| 041 | _aeng | ||