000			01790naa a2200205uu 4500
001			6121115495821
003			OSt
005			20190211161613.0
008			061211s1997 xx ||||gr |0|| 0 eng d
100	1		_aWESTPHAL, James D. _911307
245	1	0	_aCustomization or conformity : _ban institutional and network perspective on the content and consequences of TQM adoption.
260			_aIthaca : _bJohnson Graduate School of Management, _cJune 1997
520	3		_aThis study develops a theoretical framework that integrates institutional and network perspectives on the form and consequences of administrative innovations. Hypotheses are tested with survey and archival data on the implementation of total quality management (TQM) programs and the consequences for organizational efficiency and legitimacy in a sample of over 2,700 US hospitals. The results show that early adopters customize TQM practices for efficiency gains, while later adopters gain legitimacy from adopting the normative form of TQM programs. The findings suggest that institutional factors moderate the role of network membership in affecting the form of administrative innovations adopted and provide strong evidence for the importance of institutional factors in determining how innovations are defined and implemented. We discuss implications for theory and research on institutional processes and network effects and for the literatures on innovation adoption and total quality management
700	1		_aGULATI, Ranjai _928950
700	1		_aSHORTELL, Stephen M _920379
773	0	8	_tAdministrative Science Quarterly _g42, 2, p. 366-394 _dIthaca : Johnson Graduate School of Management, June 1997 _xISSN 00018392 _w
942			_cS
998			_a20061211 _b1549^b _cNatália
998			_a20101108 _b1546^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c20577 _d20577
041			_aeng