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| 100 | 1 |
_aGIBBS, Christine _929034 |
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| 245 | 1 | 0 | _aHow to make customer service work |
| 260 |
_aLawrence : _bInternational City/County Management Association-ICMA, _cAugust 1995 |
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| 773 | 0 | 8 |
_tPM Public Management _g77, 8, p. 14-17 _dLawrence : International City/County Management Association-ICMA, August 1995 _xISSN 0033-3611 _w |
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_a20061213 _b1818^b _cCarolina |
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_a20071213 _b1639^b _cZailton |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c20654 _d20654 |
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| 041 | _aeng | ||