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_aONYEMAH, Vincent _929086 |
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| 245 | 1 | 0 | _aHow right should the customer be? |
| 260 |
_aBoston : _bHarvard University-Graduate School of Business Administration, _cJuly - August 2006 |
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| 700 | 1 |
_aANDERSON, Erin _929087 |
|
| 773 | 0 | 8 |
_tHarvard Business Review _g84, 7/8, p. 58-67 _dBoston : Harvard University-Graduate School of Business Administration, July - August 2006 _xISSN 0017-8012 _w |
| 942 | _cS | ||
| 998 |
_a20061215 _b1527^b _cCarolina |
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| 998 |
_a20070122 _b1512^b _cZailton |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c20711 _d20711 |
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| 041 | _aeng | ||