| 000 | 00656naa a2200169uu 4500 | ||
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| 001 | 7010211191523 | ||
| 003 | OSt | ||
| 005 | 20190211161945.0 | ||
| 008 | 070102s2007 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aSWANK, Cynthia Karen _929532 |
|
| 245 | 1 | 0 | _aThe lean service machine |
| 260 |
_aBoston : _bHarvard University-Graduate School of Business Administration, _cOctober 2003 |
||
| 773 | 0 | 8 |
_tHarvard Business Review _g81, 10, p. 123-139 _dBoston : Harvard University-Graduate School of Business Administration, October 2003 _xISSN 0017-8012 _w |
| 942 | _cS | ||
| 998 |
_a20070102 _b1119^b _cCarolina |
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| 998 |
_a20070119 _b1008^b _cZailton |
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| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c21073 _d21073 |
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| 041 | _aeng | ||