000 | 00712naa a2200181uu 4500 | ||
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001 | 7010417015223 | ||
003 | OSt | ||
005 | 20190211162052.0 | ||
008 | 070104s2007 xx ||||gr |0|| 0 eng d | ||
100 | 1 |
_aQUINN, Richard T _929666 |
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245 | 1 | 0 | _aThe employee-customer-profit chain at sears |
260 |
_aBoston : _bHarvard University-Graduate School of Business Administration, _cJanuary - February 1998 |
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700 | 1 |
_aKIRN, Steven P _929667 |
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700 | 1 |
_aRUCCI, Anthony J _929668 |
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773 | 0 | 8 |
_tHarvard Business Review _g76, 1, p. 82-98 _dBoston : Harvard University-Graduate School of Business Administration, January - February 1998 _xISSN 0017-8012 _w |
942 | _cS | ||
998 |
_a20070104 _b1701^b _cCarolina |
||
999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c21210 _d21210 |
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041 | _aeng |