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| 100 | 1 |
_aIACOBUCCI, Dawn _930041 |
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| 245 | 1 | 0 | _aThe quality improvement customers didn't want |
| 260 |
_aBoston : _bHarvard University-Graduate School of Business Administration, _cJanuary - February 1996 |
||
| 773 | 0 | 8 |
_tHarvard Business Review _g74, 1, p. 20-36 _dBoston : Harvard University-Graduate School of Business Administration, January - February 1996 _xISSN 0017-8012 _w |
| 942 | _cS | ||
| 998 |
_a20070111 _b1449^b _cCarolina |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c21533 _d21533 |
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| 041 | _aeng | ||