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| 001 | 7011115000423 | ||
| 003 | OSt | ||
| 005 | 20190211162229.0 | ||
| 008 | 070111s2007 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aREICHHELD, Frederick F _98838 |
|
| 245 | 1 | 0 | _aLearning from customer defections |
| 260 |
_aBoston : _bHarvard University-Graduate School of Business Administration, _cMarch - April 1996 |
||
| 773 | 0 | 8 |
_tHarvard Business Review _g74, 2, p. 56-69 _dBoston : Harvard University-Graduate School of Business Administration, March - April 1996 _xISSN 0017-8012 _w |
| 942 | _cS | ||
| 998 |
_a20070111 _b1500^b _cCarolina |
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| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c21538 _d21538 |
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| 041 | _aeng | ||