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| 100 | 1 |
_aSASSER JR, W. Earl. _930154 |
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| 245 | 1 | 0 | _aWhy satisfied customers defect |
| 260 |
_aBoston : _bHarvard University-Graduate School of Business Administration, _cNovember - December 1995 |
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| 700 | 1 |
_aJONES, Thomas O _930155 |
|
| 773 | 0 | 8 |
_tHarvard Business Review _g73, 6, p. 88-99 _dBoston : Harvard University-Graduate School of Business Administration, November - December 1995 _xISSN 0017-8012 _w |
| 942 | _cS | ||
| 998 |
_a20070112 _b1605^b _cCarolina |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c21647 _d21647 |
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| 041 | _aeng | ||