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| 001 | 7011511451523 | ||
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| 005 | 20190211162252.0 | ||
| 008 | 070115s2007 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aROGERS, Martha. _929602 |
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| 245 | 1 | 0 | _aDo you want to keep your customers forever? |
| 260 |
_aBoston : _bHarvard University-Graduate School of Business Administration, _cMarch - April 1995 |
||
| 700 | 1 |
_aPEPPERS, Don. _98257 |
|
| 700 | 1 |
_aPINE II, B. Joseph _929687 |
|
| 773 | 0 | 8 |
_tHarvard Business Review _g73, 2, p. 103-119 _dBoston : Harvard University-Graduate School of Business Administration, March - April 1995 _xISSN 0017-8012 _w |
| 942 | _cS | ||
| 998 |
_a20070115 _b1145^b _cCarolina |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c21681 _d21681 |
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| 041 | _aeng | ||