000			01628naa a2200181uu 4500
001			7011919121810
003			OSt
005			20190211162334.0
008			070119s2007 xx ||||gr |0|| 0 eng d
100	1		_aNEEDHAM, Catherine E _930470
245	1	0	_aCustomer care and the public service ethos
260			_aCanberra, Austrália : _bBlackwell Publishing, _cDecember 2006
520	3		_aThe Labour governments that have been in power in the UK since 1997 have reconceptualized the public service ethos. In an apparent departure from their Conservative predecessors, Labour ministers have argued that the distinctive culture of public service can enhance rather than impede service quality and deliver high levels of customer care. This article utilizes interviews and content analysis data to explore the ethical dimension of public service, the significance of the language of customer in relation to ethos, and the implications for service delivery of a customer care focus. Case study findings show that a customer orientation is endorsed by politicians and bureaucrats in both central and local government, although there is a lack of clarity about the service manifestations of such a shift in emphasis. Respondents voiced concerns about the viability of customer care in the public sector as well as the sidelining of the political role of citizen
773	0	8	_tPublic Administration : an international quarterly _g84, 4, p. 845-860 _dCanberra, Austrália : Blackwell Publishing, December 2006 _xISSN 0033-3298 _w
942			_cS
998			_a20070119 _b1912^b _cTiago
998			_a20070123 _b1121^b _cZailton
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c21998 _d21998
041			_aeng