000			01266naa a2200181uu 4500
001			7011919143310
003			OSt
005			20190211162334.0
008			070119s2007 xx ||||gr |0|| 0 eng d
100	1		_aNIELSEN, Vibeke Lehman _930473
245	1	0	_aAre stret-level bureaucrats compelled or enticed to cope?
260			_aCanberra, Austrália : _bBlackwell Publishing, _cDecember 2006
520	3		_aTraditional studies of street-level bureaucrats see the bureaucrat's behaviour as a kind of self-defence – a way to minimize negative aspects of the job and thereby job frustration. I argue – and empirically show – that it is equally relevant to consider at least part of street-level bureaucrat behaviour as positively motivated – as a way of maximizing job satisfaction. Behavioural mechanisms such as coping are not just a way to avoid frustration, but also a way to gain satisfaction. This becomes clear when we attempt to explain differential treatment among regulated companies
773	0	8	_tPublic Administration : an international quarterly _g84, 4, p. 861-890 _dCanberra, Austrália : Blackwell Publishing, December 2006 _xISSN 0033-3298 _w
942			_cS
998			_a20070119 _b1914^b _cTiago
998			_a20070123 _b1121^b _cZailton
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c22000 _d22000
041			_aeng