| 000 | 00810naa a2200181uu 4500 | ||
|---|---|---|---|
| 001 | 7012915564710 | ||
| 003 | OSt | ||
| 005 | 20190211162431.0 | ||
| 008 | 070129s2007 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aJEANNOT, Gilles _930744 |
|
| 245 | 1 | 0 |
_aDiffusing values or adjusting pratices? : _ba review of research on french public utilities |
| 260 |
_aBradford, UK : _bEmerald, _c2006 |
||
| 520 | 3 | _aThis article reviews a set of studies depicting how public officials (agents) in French public utilities have reacted, in practical terms, to customer-focused reforms | |
| 773 | 0 | 8 |
_tInternational Journal of Public Sector Management _g19, 6, p. 598-608 _dBradford, UK : Emerald, 2006 _xISSN 0951-3558 _w |
| 942 | _cS | ||
| 998 |
_a20070129 _b1556^b _cTiago |
||
| 998 |
_a20070131 _b1102^b _cZailton |
||
| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c22277 _d22277 |
||
| 041 | _aeng | ||