| 000 | 00887nam a2200277uu 4500 | ||
|---|---|---|---|
| 001 | 7112114554013 | ||
| 003 | OSt | ||
| 005 | 20190211163257.0 | ||
| 008 | 071121s2007 xx ||||g| |0|| 0 eng d | ||
| 020 | _a0662274733 | ||
| 090 |
_a1.15 _bS3491c |
||
| 100 | 1 |
_aSCHMIDT, Faye _99657 |
|
| 245 | 1 | 0 | _aClient satisfaction surveying: Common measurements tool |
| 260 |
_aOttawa : _bCanadian Centre for Management Development, _c1998 |
||
| 300 | _a50 p. | ||
| 505 | 8 | 0 |
_t- Common measurements - A Framework _t- Common measurements - Methodology _t- Summary and Recommendations |
| 650 | 4 |
_aSatisfação do Cliente _912074 |
|
| 650 | 4 |
_aMarketing _912212 |
|
| 650 | 4 |
_aPesquisa de Satisfação do Cliente _921528 |
|
| 650 | 4 |
_aQualidade _912842 |
|
| 650 | 4 |
_aCanadá _913666 |
|
| 700 | 1 |
_aSTRICKLAND, Teresa _920477 |
|
| 942 | _cG | ||
| 998 |
_a20071121 _b1455^b _cmayze |
||
| 998 |
_a20120830 _b0904^b _cIsabel |
||
| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c25058 _d25058 |
||
| 041 | _aeng | ||