000			01610naa a2200181uu 4500
001			8012516532710
003			OSt
005			20190211163359.0
008			080125s2008 xx ||||gr |0|| 0 eng d
100	1		_aLONTI, Zsuzsanna _921535
245	1	0	_aAccountability or coutability? : _bperformance measurement in the New Zealand public service, 1992-2002
260			_aBrisbane Queensland : _bBlackwell Publishers, _cDecember 2007
520	3		_aThis article examines how output classes and performance indicators have changed between 1992 and 2002 in five selected departments of the New Zealand Public Service. Process, output and largely artificial service quality performance measures have crowded out outcome, efficiency and effectiveness indicators, across the board. Both output classes and performance indicators have been highly labile, though the reasons for this remain speculative in the meantime. The New Zealand state sector is currently implementing a ‘managing for outcomes’ strategy, intended to overcome too strong a preoccupation with the production of outputs. However, because output classes remain the key feature of the Public Finance Act 1989 the means of ensuring and demonstrating policy effectiveness must be more broadly based than a reliance on the countability of organisational output classes and performance measures
700	1		_aGREGORY, Robert _94341
773	0	8	_tAustralian Journal of Public Administration : AJPA _g66, 4, p. 468-484 _dBrisbane Queensland : Blackwell Publishers, December 2007 _xISSN 03136647 _w
942			_cS
998			_a20080125 _b1653^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c25552 _d25552
041			_aeng