000			02032naa a2200193uu 4500
001			8052915092610
003			OSt
005			20190211163652.0
008			080529s2008 xx ||||gr |0|| 0 eng d
100	1		_aGALBREATH, David J. _934309
245	1	0	_aFair treatment in a divided society : _ba bottom-up assessment of bureaucratic encounters in Latvia
260			_aMalden, MA : _bBlackwell Publishing, _cJanuary 2008
520	3		_aIn real-world bureaucratic encounters the Weberian goal of perfect impersonal administration is not completely attained and unfairness sometimes results. Theories of bias attribute unfairness to social characteristics such as income, education, ethnicity, and gender. A random theory characterizes unfairness as the result of idiosyncratic conditions that give everyone an equal probability of being treated unfairly regardless of their social characteristics. In Latvia, bias would be expected on grounds of ethnicity as well as social characteristics, since its population is divided politically by citizenship, language, and ethnicity as well as socioeconomic characteristics. Survey data from the New Baltic Barometer shows that a majority of both Latvians and Russians expect fair treatment in bureaucratic encounters and multivariate statistical analysis confirms the random hypothesis. Insofar as unfair treatment occurs it tends to be distributed according to idiosyncratic circumstances rather than being the systematic fate of members of a particular social group. The evidence indicates that the professional norms and training of service deliverers are more important in bureaucratic encounters than individual attributes of claimants, even in a clearly divided society
700	1		_aROSE, Richard _99189
773	0	8	_tGovernance: an international journal of Policy, Administration, and Institutions _g21, 1, p. 53-73 _dMalden, MA : Blackwell Publishing, January 2008 _xISSN 09521895 _w
942			_cS
998			_a20080529 _b1509^b _cTiago
998			_a20080529 _b1517^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c26518 _d26518
041			_aeng