000			01694naa a2200193uu 4500
001			8070720052810
003			OSt
005			20190211163905.0
008			080707s2008 xx ||||gr |0|| 0 eng d
100	1		_aBRODKIN, Evelyn Z. _934621
245	1	0	_aAccountability in street-level organizations
260			_aPhiladelphia : _bRoutledge, _cFebruary 2008
520	3		_aThe challenge of managing street-level discretion lies at the heart of the search for strategies of administrative oversight and control. How can management promote accountability without deadening responsiveness and undermining the application of professional judgment on which management also depends? This article reconsiders the problem of accountability from a street-level perspective.
520	3		_aFirst, it reviews the literature on implementation, street-level bureaucracy, and new public management in order to raise questions about the limitations of current approaches to accountability, including new public management solutions that rely on performance measurement. Second, it makes the case for a street-level approach to accountability and illustrates how it can be used to reveal critical dimensions of organizational practice that are not captured by other means. Finally, issues of street-level practice are placed in broader perspective, as part of an on-going global search for ways to advance transparency and accountability in social provision
773	0	8	_tInternational Journal of Public Administration - IJPA _g31, 3, p. 317-336 _dPhiladelphia : Routledge, February 2008 _xISSN 01900692 _w
942			_cS
998			_a20080707 _b2005^b _cTiago
998			_a20100723 _b1104^b _cDaiane
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c26910 _d26910
041			_aeng