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| 001 | 8071414595610 | ||
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| 005 | 20190211163932.0 | ||
| 008 | 080714s2008 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aEBBERS, W.E. _934914 |
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| 245 | 1 | 0 |
_aEletronic government : _brethinking channel management strategies |
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_aNew York : _bElsevier, _cApril 2008 |
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| 520 | 3 | _aThis article explores how an alternative multichannel management strategy can improve the way governments and citizens interact. Improvement is necessary because, based on empirical data from various sources, the conclusion can be drawn that there is a gap between the communication channels governments prefer and those that citizens prefer. Governments may be too much guided by rational arguments like the cost efficiency of channels while citizens may choose channels depending on, e.g., task characteristics, personal characteristics or situational factors. In order to close the existing gap and to increase understanding about how different channel types may be positioned in multichannel management, this article proposes an alternative multichannel management strategy that takes both the citizens and the governments perspective into account. This strategy is based on differences in channel types and channel modes via which governments and citizens interact | |
| 700 | 1 |
_aPIETERSON, W.J. _934915 |
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| 700 | 1 |
_aNOORDMAN, H.N _934916 |
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| 773 | 0 | 8 |
_tGovernment Information Quarterly _g25, 2, p. 181-201 _dNew York : Elsevier, April 2008 _xISSN 0740624X _w |
| 942 | _cS | ||
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_a20080714 _b1459^b _cTiago |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c26976 _d26976 |
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| 041 | _aeng | ||