| 000 | 01743naa a2200205uu 4500 | ||
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| 001 | 8071415052010 | ||
| 003 | OSt | ||
| 005 | 20190211163934.0 | ||
| 008 | 080714s2008 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aGELDERS, Dave _934919 |
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| 245 | 1 | 0 |
_aShowing results? : _ban analysis of the perceptions of internal and external stakholders of the public performance communication by the Belgian and Dutch railways |
| 260 |
_aNew York : _bElsevier, _cApril 2008 |
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| 520 | 3 | _aPerformance measurement and communicating about it with the broader public is not self-evident if one looks at public services organizations (Hernon, P., 1998. The government performance and results act. Government Information Quarterly, 15: 153156). In Belgium and the Netherlands, one organization that has been under constant surveillance from its stakeholders is the railroad company. Originally a national public service, it has changed through a European directive to operate in a liberalized transportation market. In this paper, we present the results of a qualitative study into what the Belgian and Dutch railway companies measure about their performance towards travelers, how they measure it, and specifically how they communicate it to their employees and stakeholders. Although we might expect the Dutch railway company (NS) to be more transparent than the Belgian railway company (NMBS/SNCB), in reality the two organizations do not differ that much from each other | |
| 700 | 1 |
_aGALETZKA, Mirjam _934920 |
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| 700 | 1 |
_aVERCKENS, Jan Pieter _934921 |
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| 700 | 1 |
_aSEYDEL, Ervwin _934922 |
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| 773 | 0 | 8 |
_tGovernment Information Quarterly _g25, 2, p. 221-238 _dNew York : Elsevier, April 2008 _xISSN 0740624X _w |
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_a20080714 _b1505^b _cTiago |
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| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c26978 _d26978 |
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| 041 | _aeng | ||