000			01393naa a2200181uu 4500
001			8071517382210
003			OSt
005			20190211163948.0
008			080715s2007 xx ||||gr |0|| 0 eng d
100	1		_aWARD, Robert _927965
245	1	0	_aThe outsourcing of public library management : _ban analysis of the aplication of new public management theories from the principal-agent perspective
260			_aThousand Oaks : _bSAGE, _cJanuary 2007
520	3		_aAdvocates of new public management (NPM) claim that private service delivery promotes efficiency, effectiveness, and cost savings in government. Critics of NPM cite numerous examples of failed attempts to apply NPM. This article examines multiple case studies to determine the strengths and weaknesses of NPM when applied to the outsourcing of public library management. Particular attention focuses on several predicted NPM outcomes including accountability, cost savings, and citizen use/satisfaction. The findings from the cases show that NPM claims related to returning government to its proper principal-agent focus, and thus achieving gains in efficiency and citizen use/satisfaction, are questionable
773	0	8	_tAdministration & Society _g38, 6, p. 627-648 _dThousand Oaks : SAGE, January 2007 _xISSN 00953997 _w
942			_cS
998			_a20080715 _b1738^b _cTiago
998			_a20100805 _b1511^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27013 _d27013
041			_aeng