000			01342naa a2200181uu 4500
001			8071613273310
003			OSt
005			20190211163957.0
008			080716s2008 xx ||||gr |0|| 0 eng d
100	1		_aRAMPERSAD, Hubert K _934965
245	1	0	_aThe way to a highly engaged and happy workforce based on the personal balanced scorecard
260			_aOxfordshire, UK : _bTaylor & Francis, _cJanuary-February 2008
520	3		_aDisengagement is causing organizations all over the world to under-perform and creates widespread customer dissatisfaction. No organization is free of the issue of disengagement. What is being done about it? This article introduces a new concept entitled Personal Balanced Scorecard that will help organizations treat this problem and the demanding and often frustrating road towards sustained employee engagement. The article also focuses on the new tasks of managers to continuously improve the quality of life of their staff, not only at the workplace, but also in their spare time on the basis of the methods and techniques presented here
773	0	8	_tTotal quality management & business excellence _g19, 1-2, p. 11-27 _dOxfordshire, UK : Taylor & Francis, January-February 2008 _xISSN 14783363 _w
942			_cS
998			_a20080716 _b1327^b _cTiago
998			_a20081208 _b1341^b _cZailton
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27025 _d27025
041			_aeng