000			01704naa a2200193uu 4500
001			8071615210610
003			OSt
005			20190211164015.0
008			080716s2008 xx ||||gr |0|| 0 eng d
100	1		_aHSU, Sheng-Hsu _935013
245	1	0	_aThe development and empirical validation of employee satisfaction index model
260			_aOxfordshire, UK : _bTaylor & Francis, _cMarch-April 2008
520	3		_a'People are the most important asset of any organisation' is a highly over-used and under-believed statement. We spend an inordinate amount of time and energy focusing on customer experience, without giving thought to employee satisfaction. Yet employee satisfaction is paramount, because it will determine the success or failure of what the customer experiences. This study proposes an Employee Satisfaction Index (ESI) model with an aim of simplicity, diagnostics and comparability that can explore the causal relationship of employee satisfaction. We surveyed 132 employees working for a high-tech firm. High-tech firms often find themselves operating in business environments fraught with unprecedented, unparalleled, unrelenting, and largely unpredictable change. Therefore, a company's success depends on its ability to attract and continually motivate their employees to contribute their knowledge. Partial Least Squares (PLS) was used to test the theoretical model and to derive an ESI score
700	1		_aWANG, Yu-Che _935014
773	0	8	_tTotal quality management & business excellence _g19, 3-4, p. 353-366 _dOxfordshire, UK : Taylor & Francis, March-April 2008 _xISSN 14783363 _w
942			_cS
998			_a20080716 _b1521^b _cTiago
998			_a20081208 _b1348^b _cZailton
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27055 _d27055
041			_aeng