000			01808naa a2200181uu 4500
001			8071615294410
003			OSt
005			20190211164017.0
008			080716s2008 xx ||||gr |0|| 0 eng d
100	1		_aKANJI, Gopal K _917655
245	1	0	_aArchitecture of business excellence in the public and service sectors
260			_aOxfordshire, UK : _bTaylor & Francis, _cMarch-April 2008
520	3		_aThe traditional Business Excellence approach has been increasingly regarded as inward looking, inefficient and unable to drive appropriate actions for improvement in organisations, thus being of limited value for their stakeholders. The architecture of Business Excellence deals with a set of systems, stakeholders, critical success factors and Structural Equation Modelling to create a holistic, reliable and comprehensive measurement model. The main advantage of the Global Excellence Measurement System (GEMS) is in providing integration and alignment among the various organisational subsystems and measures. Such integration comes from two main features: its foundation on the System Architecture, which incorporates critical success factors of all the stakeholders, and the use of a sound Structural Equation Modelling (SEM) approach. In this paper, the author will first demonstrate the System Architecture of GEMS and then, with the help of empirical evidence from public and service sectors, will display the integration and alignment among the various organisational subsystems and measures for the improvement of the organisation
773	0	8	_tTotal quality management & business excellence _g19, 3-4, p. 399-415 _dOxfordshire, UK : Taylor & Francis, March-April 2008 _xISSN 14783363 _w
942			_cS
998			_a20080716 _b1529^b _cTiago
998			_a20081208 _b1349^b _cZailton
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27059 _d27059
041			_aeng