000			01844naa a2200205uu 4500
001			8071616133710
003			OSt
005			20190211164019.0
008			080716s2008 xx ||||gr |0|| 0 eng d
100	1		_aGRIGOROUDIS, E. _935028
245	1	0	_aCustomer satisfaction barometers and economic development : _ban explorative ordinal regression analysis
260			_aOxfordshire, UK : _bTaylor & Francis, _cMay-June 2008
520	3		_aThe national customer satisfaction barometers are aggregated measures of customer satisfaction, which have the potential to provide broad-based benchmarks for business organisations. These barometers may also explain changes in national economic returns and stability, and thus they are able to give a measure of the economic welfare and the quality of a national economic output. The aim of this paper is to examine the linkage between national satisfaction indices and several macroeconomic development data. The presented approach is an explorative ordinal regression method, in the context of goal programming modelling. Stability evaluation of the provided results is also discussed, using a post-optimality analysis approach. The application presented concerns the comparative analysis of the American Customer Satisfaction Index (ACSI), the Swedish Customer Satisfaction Barometer (SCSB), and the German Customer Satisfaction Barometer (GCSB), while the results are mainly focused on measuring the contribution of macroeconomic indicators to the national level of satisfaction
700	1		_aNIKOLOPOULOU, G. _935029
700	1		_aZOPOUNIDIS, C _935030
773	0	8	_tTotal quality management & business excellence _g19, 5-6, p. 441-460 _dOxfordshire, UK : Taylor & Francis, May-June 2008 _xISSN 14783363 _w
942			_cS
998			_a20080716 _b1613^b _cTiago
998			_a20081209 _b1017^b _cZailton
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27064 _d27064
041			_aeng