000			01925naa a2200217uu 4500
001			8071616165110
003			OSt
005			20190211164020.0
008			080716s2008 xx ||||gr |0|| 0 eng d
100	1		_aSOLTANI, Ebrahim _924581
245	1	0	_aA review of the theory and practice of managing TQM : _ba integrative framework
260			_aOxfordshire, UK : _bTaylor & Francis, _cMay-June 2008
520	3		_aThis paper on Total Quality Management (TQM) is concerned with the problem of defining quality as well as examining a universal set of precepts to safeguard it as a management philosophy. In contrast to the traditional approaches to the subject, which tends to see things largely in universalistic terms, this paper, through a comparative analysis of this view versus contingent approach, argues that the actual practice of TQM is deeply rooted in specific contexts. Having recognised the implications of various definitions, precepts and approaches in more detail, this paper then goes on to consider whether quality-driven organisations are in a state of transition, or if not, what would be the main barriers that impede transition to a stable total quality (TQ) environment. Here, particular attention is given to the role and status of senior management. Based on these issues, the paper suggests an integrative hypothesised framework of the linkages between top management commitment and TQM success or failure; and concludes with critical challenges ahead for organisational researchers to advance knowledge in the field of TQM
700	1		_aLAI, Pei-Chun _924749
700	1		_aJAVADEEN, Sayed Reza Sayed _935031
700	1		_aGHOLIPOUR, Tahmoores Hassan _935032
773	0	8	_tTotal quality management & business excellence _g19, 5-6, p. 461-479 _dOxfordshire, UK : Taylor & Francis, May-June 2008 _xISSN 14783363 _w
942			_cS
998			_a20080716 _b1616^b _cTiago
998			_a20081209 _b1017^b _cZailton
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27065 _d27065
041			_aeng