000			02060naa a2200181uu 4500
001			8071616315110
003			OSt
005			20190211164023.0
008			080716s2008 xx ||||gr |0|| 0 eng d
100	1		_aRAHMAN, Shams-ur _98719
245	1	0	_aQuality management in logistics services : _ba comparison of practices betweeen manufacturing companies and logistics firms in Australia
260			_aOxfordshire, UK : _bTaylor & Francis, _cMay-June 2008
520	3		_aThis study investigates the status of quality management practices in logistics and compares the extent of quality practices between manufacturing and logistics companies in Australia. Using a sample drawn from two published databases, Australia's Top 500 companies and firms enlisted as members of Logistics Association Australia, the study examines the extent to which quality management practices are adopted, the impediments to implementation of quality improvement processes, the quality management tools employed, and the methods used to measure customer expectations in manufacturing companies and logistics firms. The results show that the most important component that identifies quality in logistics is 'on-time delivery'. The primary obstacles for not implementing quality programs in logistics firms are 'changing corporate culture' and 'training and education of employees', whereas, 'establishing employee ownership of the quality process' and 'changing the corporate culture' are the two most significant impediments for the manufacturing companies. Overall, the findings indicate that the application of quality practices in manufacturing companies is more extensive than the logistics firms. The Pearson chi-square test is conducted to find the significant differences between the two categories of organisations
773	0	8	_tTotal quality management & business excellence _g19, 5-6, p. 535-550 _dOxfordshire, UK : Taylor & Francis, May-June 2008 _xISSN 14783363 _w
942			_cS
998			_a20080716 _b1631^b _cTiago
998			_a20081209 _b1018^b _cZailton
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27070 _d27070
041			_aeng