| 000 | 01663naa a2200205uu 4500 | ||
|---|---|---|---|
| 001 | 8071616340910 | ||
| 003 | OSt | ||
| 005 | 20190211164023.0 | ||
| 008 | 080716s2008 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aBAYRAKTAR, Erkan _935045 |
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| 245 | 1 | 0 | _aAn instrument for measuring the critical factors of TQM in turkish higher education |
| 260 |
_aOxfordshire, UK : _bTaylor & Francis, _cMay-June 2008 |
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| 520 | 3 | _aDriven by increasing competition and intensifying market forces, higher education institutes (HEIs) find total quality management (TQM) as one of the indispensable tools to adapt to the evolving new educational environment and to fulfil the expectations of their stakeholders. Based on a thorough review and synthesis of the quality management literature, this paper identifies 11 critical areas of TQM in an HEI. Operational measures of the critical factors are developed that can be used individually or in concert to produce a profile of institution-wide quality management. These measures are tested for reliability and validity using perceptual data collected from a sample of 144 academics from 22 HEIs in Istanbul, Turkey. Decision makers will be able to use this instrument to identify the extent of TQM implementation in their institutions, while researchers will be able to use it for furthering TQM research in HEIs | |
| 700 | 1 |
_aTATOGLU, Ekrem _935046 |
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| 700 | 1 |
_aZAIM, Selim _935047 |
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| 773 | 0 | 8 |
_tTotal quality management & business excellence _g19, 5-6, p. 551-574 _dOxfordshire, UK : Taylor & Francis, May-June 2008 _xISSN 14783363 _w |
| 942 | _cS | ||
| 998 |
_a20080716 _b1634^b _cTiago |
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| 998 |
_a20081209 _b1018^b _cZailton |
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| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27071 _d27071 |
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| 041 | _aeng | ||