000			02043naa a2200181uu 4500
001			8082017221910
003			OSt
005			20190211164133.0
008			080820s2008 xx ||||gr |0|| 0 eng d
100	1		_aLIEBERMANN, Susanne _935336
245	1	0	_aThe impact of practical relevance on training transfer : _bevidence from a service quality training program for german bank clerks
260			_aDanvers, MA : _bBlackwell Publishing, _cJune 2008
520	3		_aThe management literature provides a variety of recommendations as to how workers' customer orientation might be improved, including through training. Crucial factors in the process of transferring the contents of service quality training programs to practice, however, have not yet been sufficiently analysed. This study proposes and tests a model of transfer motivation and training transfer via structural equation modelling, validating Baldwin and Ford's framework and Kirkpatrick's levels of evaluation. Following the recommendation of Alliger et al., the present study analyses the relationship between Kirkpatrick's levels of evaluation, paying attention to the specificity of the measures at each level. The survey collects data from 213 German bank employees who attended a training program aimed at improving service quality. As hypothesized, the perceived practical relevance of the training was found to exert a strong influence on the reaction of the participants and had a substantial total effect on the motivation to transfer and on actual transfer. Subject to the limitations of the research methodology employed here, it is concluded that trainee satisfaction needs to be conceptually distinguished from perceived practical relevance and that the latter is the main driving force for transfer motivation and transfer
700	1		_aHOFFMANN, Stefan _935337
773	0	8	_tInternational Journal of Training and Development _g12, 2, p. 74-86 _dDanvers, MA : Blackwell Publishing, June 2008 _xISSN 13603736 _w
942			_cS
998			_a20080820 _b1722^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27273 _d27273
041			_aeng