000			02035naa a2200181uu 4500
001			8091718410810
003			OSt
005			20190211164251.0
008			080917s2008 xx ||||gr |0|| 0 eng d
100	1		_aSIDDIQUEE, Noore Alam _99904
245	1	0	_aE-government and innovations in service delivery : _bthe malaysian experience
260			_aPhiladelphia : _bRoutledge, _cJune 2008
520	3		_aAs part of its public sector reform the government of Malaysia has embarked upon a massive e-government program seeking to introduce innovations in service delivery and enhance the quality and performance of public services. Started with the establishment of the Multimedia Super Corridor in 1996 the governmental initiatives have already resulted in significant progress towards ICT application in the public sector at national, state and local levels. A number of e-government schemes are currently underway that seek to make services accessible to the public at any time from anywhere without being constrained by agency working hours and distance. The present article focuses on Malaysia's experience with e-government and innovations in service delivery. In specific terms, it examines and analyses the e-government experiments in Malaysia and comments on their impacts on governance and service provision. It shows that although the e-government initiatives have produced, generally speaking favorable impacts on delivery of public services, their overall impact has remained limited due to a plethora of constraints and slow pace of their implementation. Not only the range of services offered is limited but also those expected to benefit from such services lack adequate access to information and sources as manifested in the country's poor e-maturity and e-readiness levels
773	0	8	_tInternational Journal of Public Administration - IJPA _g31, 7, p. 797-815 _dPhiladelphia : Routledge, June 2008 _xISSN 01900692 _w
942			_cS
998			_a20080917 _b1841^b _cTiago
998			_a20100723 _b1119^b _cDaiane
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27528 _d27528
041			_aeng