000			01923naa a2200181uu 4500
001			8091815195010
003			OSt
005			20190211164319.0
008			080918s2008 xx ||||gr |0|| 0 eng d
100	1		_aDERVITSIOTIS, Kostas N _92866
245	1	0	_aGuilding human organisations to climb the spiral stages of performance improvements
260			_aOxfordshire, UK : _bTaylor & Francis, _cJuly-August 2008
520	3		_aAs rapid advances in technology, demographic changes and the globalisation of the world economy lead to increased interactions among human organisations, the ensuing interconnectivity and interdependence create an environment of greater complexity and volatility than that experienced in the industrial era. The only way for an organisation to survive in such a new environment is to anticipate changes and have the built-in capability to become adaptive and proactive. In short, what makes up 'the inside' must become aligned and fit with 'the outside'. For any human organisation, effective adaptation takes place when its organisational design context, i.e. its system architecture and business model becomes aligned with the emerging environmental context, i.e. the changing customer preferences and new opportunities and threats. For this to occur the members of a firm must be willing and able to engage in constructive conversations, which require a common language and a minimum of trust to facilitate communication, cooperation and coordination. The quality of such interactions determines the capacity for new innovations to change the organisational design, so as to adapt well to a continually changing business landscape
773	0	8	_tTotal quality management & business excellence _g19, 7-8, p. 709-718 _dOxfordshire, UK : Taylor & Francis, July-August 2008 _xISSN 14783363 _w
942			_cS
998			_a20080918 _b1519^b _cTiago
998			_a20081209 _b1027^b _cZailton
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27572 _d27572
041			_aeng