000			01512naa a2200193uu 4500
001			8091817442610
003			OSt
005			20190211164320.0
008			080918s2008 xx ||||gr |0|| 0 eng d
100	1		_aOAKLAND, J.S. _935602
245	1	0	_aTHE Relationship between business excellence and performance : _ban empirical study using Kanji's leadership execellence model
260			_aOxfordshire, UK : _bTaylor & Francis, _cJuly-August 2008
520	3		_aThe principle that a 'quality' organisation will outperform its competitors is at the heart of the quality awards that may be found all around the globe. Empirical evidence supporting theory is remarkably scarce however, and this is particularly the case in Europe. This paper describes the results of a positivist study examining the relationship between Business Excellence and organisational Performance using Kanji and S's Leadership Excellence Model as a measure of business excellence maturity. The inclusion of both private and public sector organisations in the sample was a particular feature of the study. The results show a positive relationship for both types of organisation, although some differences were observed for different stakeholder groups
700	1		_aTANNER, S.J _935603
773	0	8	_tTotal quality management & business excellence _g19, 7-8, p. 733-749 _dOxfordshire, UK : Taylor & Francis, July-August 2008 _xISSN 14783363 _w
942			_cS
998			_a20080918 _b1744^b _cTiago
998			_a20081209 _b1028^b _cZailton
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27578 _d27578
041			_aeng