000			01842naa a2200181uu 4500
001			8091817545510
003			OSt
005			20190211164323.0
008			080918s2008 xx ||||gr |0|| 0 eng d
100	1		_aZINK, Klaus J _924756
245	1	0	_aHuman resources and organisational excellence
260			_aOxfordshire, UK : _bTaylor & Francis, _cJuly-August 2008
520	3		_aIn recent years, many concepts for change but also for organisational excellence have put greater emphasis on employees (again). This referred on the one hand to the need for an increased participation in the process for change and, on the other, to a more intensive discussion on which method of work organisation might be the most productive. Focusing on single aspects, such as process design and evaluating these concepts solely by short-term cost factors, resulted in many cases in only limited successes. Therefore, more holistic concepts are needed to realise a sustainable success. Among others, demands for the development of organisational culture are crucial. After a short explanation of the problems mentioned above, some research results about the relationship between human resource management and organisational excellence are described and discussed in a broader context. Then, the demands for a broader approach of change management and especially employee involvement are shown. Afterwards, the role of human resources in Excellence Assessment Models will be outlined to discuss the further development of such models for a better integration of human resources aspects in general
773	0	8	_tTotal quality management & business excellence _g19, 7-8, p. 793-805 _dOxfordshire, UK : Taylor & Francis, July-August 2008 _xISSN 14783363 _w
942			_cS
998			_a20080918 _b1754^b _cTiago
998			_a20081209 _b1029^b _cZailton
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27582 _d27582
041			_aeng