000			02016naa a2200169uu 4500
001			8103116030710
003			OSt
005			20190211164406.0
008			081031s2008 xx ||||gr |0|| 0 eng d
100	1		_aSTUHMCKE, Anita _935702
245	1	0	_aChanging relations between government and citizen : _badministrative law and the work of the australian commonwealth ombudsman
260			_aBrisbane Queensland : _bBlackwell Publishing, _cSeptember 2008
520	3		_aThis article examines the individual complaint-taking role of the Australian Commonwealth Ombudsman over a 28 year period between 1977–2005. This study was conceived through a curiosity to determine how a 30 year old administrative law institution is reacting to accommodate a dramatically altered legal, political and economic environment. The suspicion was that, in the absence of legislative amendment to its jurisdiction and role, the Commonwealth Ombudsman must strategically change due to the demands of these external forces. The overall quantitative finding from the data analysis is that the internal strategic direction of the Commonwealth Ombudsman is indeed altering. In terms of dispute resolution it is increasingly using its discretionary powers to turn individual complainants back to government departments/agencies. The data analysis reveals that this administrative law institution is shifting from a reactive individual complaint taker to a proactive standard setter for government administration. This article suggests that this movement may impact upon citizen 'rights' or perceptions of their rights to have their individual complaints heard against government. This in turn may have a ripple effect for notions of democratic accountability and the relationship between the citizen and the state
773	0	8	_tAustralian Journal of Public Administration : AJPA _g67, 3, p. 321-339 _dBrisbane Queensland : Blackwell Publishing, September 2008 _xISSN 03136647 _w
942			_cS
998			_a20081031 _b1603^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27705 _d27705
041			_aeng