000			01331naa a2200169uu 4500
001			9012117580810
003			OSt
005			20190211164513.0
008			090121s2009 xx ||||gr |0|| 0 eng d
100	1		_aPETTER, Stacie _935922
245	1	0	_aManaging user expectations on software projects : _blessons from the trenches
260			_aAmsterdam : _bElsevier, _cOctober 2008
520	3		_aPrior research has demonstrated that inappropriate user expectations can have a downstream effect on the use of and user satisfaction with an information system. Although several studies have examined the importance of managing user expectations, there has been little work on how project managers can and should manage user expectations on a software project. In this research, software project managers were interviewed to discover the strategies and tactics that were successful and not-as-successful in managing user expectations. Three general strategies for managing user expectations were identified: user involvement, leadership, and trust. These findings as well as the implications for researchers and practitioners are discussed
773	0	8	_tInternational journal of project management _g26, 7, p. 700-712 _dAmsterdam : Elsevier, October 2008 _xISSN 02637863 _w
942			_cS
998			_a20090121 _b1758^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c27966 _d27966
041			_aeng