000			01446naa a2200181uu 4500
001			9012316042110
003			OSt
005			20190211164544.0
008			090123s2009 xx ||||gr |0|| 0 eng d
100	1		_aBRAADBAART, Okke _935991
245	1	0	_aPublic sector benchmarking : _ba survey of scientific articles, 1990-2005
260			_aLondon, UK : _bSage Publications, _cSeptember 2008
520	3		_aThis article assesses the past 15 years' evolution of Public Sector Benchmarking (PSB) research. We do so with a database of 147 peer-reviewed articles published between 1990 and 2005. Over this period PSB evolved into a mature and strongly international field of research. A theoretical and conceptual rift runs through the literature, with those advocating PSB as a tool for managed competition on one side, and those promoting benchmarking as a voluntary and collaborative learning process on the other. A first challenge facing future PSB researchers is that of closing the gap between the managed and voluntary benchmarking perspectives; a second challenge concerns empirical tests that capture the effects of different benchmarking regimes on the performance of public sector providers
700	1		_aYUSNANDARSHAH, Benni _935992
773	0	8	_tInternational review of administrative sciences _g74, 3, p. 421-433 _dLondon, UK : Sage Publications, September 2008 _xISSN 00208523 _w
942			_cS
998			_a20090123 _b1604^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c28020 _d28020
041			_aeng