000			01670naa a2200169uu 4500
001			9012319341810
003			OSt
005			20190211164551.0
008			090123s2009 xx ||||gr |0|| 0 eng d
100	1		_aLAMBRIGHT, Kristina Trent _936002
245	1	0	_aGetting what you ask for : _bbarriers to proper use of service monitoring tools
260			_aThousand Oaks, CA : _bSage Publications, _cSeptember 2008
520	3		_aThis article provides a greater understanding of the contract monitoring process by identifying barriers that prevent contracted providers from using service monitoring tools properly. To evaluate barriers to proper tool use, seven case studies were conducted on early childhood programs in three communities in upstate New York. The case studies specifically focused on the reporting forms that the early childhood programs completed. Data sources included (a) interviews with government agency and contracted provider employees, (b) content analysis of key documents relating to the service monitoring tools, and (c) attendance at meetings between government agencies and contracted providers on the service monitoring tools. This article identifies lack of contracted provider ability and misunderstandings between government and contracted providers as key barriers to proper tool use. This study also finds evidence suggesting a link between the overall strength of technical assistance systems and understanding problems
773	0	8	_tThe American Review of Public Administration _g38, 3, p. 362-379 _dThousand Oaks, CA : Sage Publications, September 2008 _xISSN 02750740 _w
942			_cS
998			_a20090123 _b1934^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c28031 _d28031
041			_aeng