000			01481naa a2200169uu 4500
001			9012713240310
003			OSt
005			20190211164606.0
008			090127s2009 xx ||||gr |0|| 0 eng d
100	1		_aMARNOCH, Gordon _96676
245	1	0	_aPerformance stories : _ba comparison of the annual reports presented by the U.S. Department of veterans affairs and the english national health service
260			_aArmonk, NY : _bM.E. Sharp, _cJune 2008
520	3		_aAnnual reports can contribute to the legitimacy of public service organizations in creating a favorable story around performance achievements. It is also the case that annual reports can have unintended consequences, provoking negative reactions on the part of their readers. Health services performance stories in the form of annual reports presented by the U. S. Department of Veterans Affairs and the English National Health Service between 2002 and 2005 are compared through a narrative analysis of structure and content. Conclusions are drawn as to the relative success each organization achieves in the telling of its performance story through annual reports. In dealing with the impact that performance stories have on legitimacy, further questions requiring answers from the readers of the reports are suggested
773	0	8	_tPublic performance & management review _g31, 4, p. 570-603 _dArmonk, NY : M.E. Sharp, June 2008 _xISSN 15309576 _w
942			_cS
998			_a20090127 _b1324^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c28065 _d28065
041			_aeng