000			01593naa a2200181uu 4500
001			9013014542710
003			OSt
005			20190211164647.0
008			090130s2009 xx ||||gr |0|| 0 eng d
100	1		_aDELGADO-HERNANDEZ, David Joaquin _936137
245	1	0	_aQuality management case studies in the UK construction industry
260			_aOxfordshire, UK : _bTaylor & Francis, _cSeptember-October 2008
520	3		_aThe UK construction sector has been challenged to adopt manufacturing concepts to improve its performance. Total Quality Management (TQM) has been suggested as one approach that could bring about benefits to the industry. However, to date, the associated literature offers little specific information relating to current practices in the UK. To determine how construction companies deal with quality issues within their processes, seven case studies were performed. The information collected shows that the industry has begun to take up the challenge and, as a result, companies have won repeat business, increased their market shares and improved their customer satisfaction levels. Nevertheless, participant companies also recognised that there are still shortcomings in their practices such as lack of internal communication, ineffective decision-making processes and poor identification of customer needs
700	1		_aASPINWALL, Elaine _924538
773	0	8	_tTotal quality management & business excellence _g19, 9-10, p. 919-938 _dOxfordshire, UK : Taylor & Francis, September-October 2008 _xISSN 14783363 _w
942			_cS
998			_a20090130 _b1454^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c28149 _d28149
041			_aeng