000			01968naa a2200181uu 4500
001			9013015082110
003			OSt
005			20190211164650.0
008			090130s2009 xx ||||gr |0|| 0 eng d
100	1		_aSTEWART, Deb _930754
245	1	0	_aKnowledge management : _bthe fundamental component for delivery of quality
260			_aOxfordshire, UK : _bTaylor & Francis, _cSeptember-October 2008
520	3		_aThis paper seeks to examine the link between Knowledge Management (KM) and Quality Management (QM) with a particular focus on the role of a Quality Culture. The authors propose that as Knowledge Management reaches its maturity in terms of acceptance as an important part of doing business in the modern world, that quality will again become the mantra of successful companies. This time, however, quality will not only be defined in terms of the properties of the product and/or services that the organisation provides, but in a more holistic manner that is subject to rapid change and shifting customer preferences. This increasingly dynamic knowledge-driven environment will require companies to pay close adherence to quality in order to satisfy demand and stay ahead of the competition. A national survey of 1000 quality certified organisations in Australia was distributed with a 23% response rate. The survey asked questions pertaining to the organisations' use of Knowledge Management, their quality culture, as well as their quality performance measures. As a result of an analysis of the data, the authors suggest that, in order to survive in such a dynamic environment, organisations will have to embrace Knowledge Management as a fundamental component of delivery of a quality culture
700	1		_aWADDELL, Dianne _936149
773	0	8	_tTotal quality management & business excellence _g19, 9-10, p. 987-996 _dOxfordshire, UK : Taylor & Francis, September-October 2008 _xISSN 14783363 _w
942			_cS
998			_a20090130 _b1508^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c28154 _d28154
041			_aeng