000			01763naa a2200193uu 4500
001			9020319035710
003			OSt
005			20190211164712.0
008			090203s2009 xx ||||gr |0|| 0 eng d
100	1		_aGEMMEL, Paul _936223
245	1	0	_aHospital process orientation (HPO) : _bthe development of a measurement tool
260			_aOxfordshire, UK : _bRoutledge, _cNovember-December 2008
520	3		_aThis paper looks at how process orientation can be measured using data from one large European university hospital. After a restructuring in divisions and the implementation of the care programmes and clinical pathways, hospital management came to the conclusion that they had no tools to evaluate if these changes were resulting in a process orientation on the work-floor. In agreement with hospital management, an existing tool of Business Process Orientation measurement was adopted and adapted to the specific context of healthcare. This paper reports on how the measurement tool was changed and validated in order to come up with a useful instrument to measure the process orientation of the employees in the hospital. The Hospital Process Orientation (HPO) tool can be useful to measure the effects of changes that are assumed to lead to more process orientation or even patient focus. In this way the pay-off of these investments can be made more tangible. The HPO tool offers hospitals a way to evaluate how they are evolving towards more process orientation
700	1		_aVANDAELE, Darline _936224
700	1		_aTAMBEUR, Wim _936225
773	0	8	_tTotal quality management and business excellence _g19, 11-12, p. 1207-1217 _dOxfordshire, UK : Routledge, November-December 2008 _xISSN 14783371 _w
942			_cS
998			_a20090203 _b1903^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c28200 _d28200
041			_aeng