000			01569naa a2200205uu 4500
001			9031913590610
003			OSt
005			20190211164834.0
008			090319s2009 xx ||||gr |0|| 0 eng d
100	1		_aNEWMAN, Meredith A. _927478
245	1	0	_aBeyond cognition : _baffective leadership and emotional labor
260			_aMalden, MA : _bBlackwell Publishers, _cJanuary / February 2009
520	3		_aHow do the concepts of emotional labor and artful affect translate into our understanding of leadership? Where would one find affective leadership in practice? To address these questions, the workdays of civil servants are examined. Based on interviews and focus groups, the authors set forth in their own words how social workers, 911 operators, corrections officials, detectives, and child guardians experience their work. These interviews reveal the centrality of emotion work in the service exchange and underscore affective leadership in practice. The authors conclude that the most important challenge facing public administrators is not to make work more efficient but to make it more humane and caring. Affective leadership, and recognition of the centrality of emotional labor therein, are the means by which this approach is championed
700	1		_94474 _a Guy, Mary E.
700	1		_aMASTRACCI, Sharon H _927475
773	0	8	_tPublic administration review : PAR _g69, 187, p. 6-21 _dMalden, MA : Blackwell Publishers, January / February 2009 _xISSN 00333352 _w
942			_cS
998			_a20090319 _b1359^b _cTiago
998			_a20090319 _b1359^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c28543 _d28543
041			_aeng