000			01954naa a2200169uu 4500
001			9031915411710
003			OSt
005			20190211164846.0
008			090319s2009 xx ||||gr |0|| 0 eng d
100	1		_aSANGER, Mary Bryna _936574
245	1	0	_aFrom measurement to management : _bbreaking through the barriers to state and local performance
260			_aMalden, MA : _bBlackwell Publishers, _cDecember 2008
520	3		_aThe Winter Commission's aspirations for improvement of governance at the state and local level resulted in proposals to modernize public institutions and systems to remove the barriers on executive and managerial authority to act. Improving government performance and accountability to citizens requires leadership to empower employees by reducing rules, increasing discretion, and rewarding innovation. The performance measurement movement and its related performance management movement are public management trends of wide influence in state and local government that are both an adjunct to, and a reflection of those aspirations. Case studies of cities that have sought to develop and use performance measurement and engage citizens demonstrate great potential to improve governance and manage for results that citizens want. But even exemplary jurisdictions face challenges using evidence-based, data-driven performance management approaches. Promoting best practice requires better scholarship to understand the determinants of successful implementation, adoption, and use of performance measurement. The outcomes of performance management systems are generally unmeasured and little is known about their cost effectiveness or endurance over time. The promise is there, but our expectations should be tempered
773	0	8	_tPublic administration review : PAR _g68, Special, p. S70-S85 _dMalden, MA : Blackwell Publishers, December 2008 _xISSN 00333352 _w
942			_cS
998			_a20090319 _b1541^b _cTiago
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c28560 _d28560
041			_aeng